Please ensure that you have read and understood these Terms and Conditions as booking a service confirms that you have read and accept them.
Group Classes / Workshops
- No refunds will be given for any missed group classes. Missed classes may not be taken at a later date. (If your classes have been booked on a rolling basis in exceptional circumstances you may be able to reschedule)
- Scent Club classes may be rescheduled online.
- Children are welcome and are encouraged to join in but are always the responsibility of the adult. If any dogs in the class are worried by their presence, then it will not be possible for your child to attend. Please advise in advance of your intent to bring a child along.
- All dogs in group classes must be comfortable around other dogs and people. If your dog struggles around dogs or people, or is reactive to dogs or people, then please get in touch before booking, to discuss the best option for your dog.
- Dogs must be always kept on lead unless specifically instructed otherwise by your instructor as part of the session.
- Please do not allow your dog to approach other dogs unless specifically instructed otherwise by your trainer as part of the training session. If your dog, or another dog, is barking or pulling to get to another dog, then please increase the distance between you and the other dog.
- Please pick up all poo and dispose of it appropriately.
- Classes will continue unless extreme weather conditions or if unsafe to do so. In these circumstances classes will be rescheduled to the same time the following week. No refunds will be given if you choose not to attend.
- If your dog is unwell with an infectious disease, please do not attend classes as you are putting the other dogs at risk. If in doubt, please contact your vet for advice.
- At all venues and public car parks cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst attending class.
121 Sessions
- All appointments must be paid in full within 48 hours of booking, or immediately for bookings made less than 5 days in advance.
- Cancellations made two calendar day prior to appointment will incur the full fee.
- Cancellations made more than two calendar days prior to booking will be rearranged for a mutually convenient time.
- All credit must be used within 3 months of payment date, unless agreed otherwise.
- Refunds will be at the discretion of Pawsitive Choices.
Confidentiality
All customers details are kept in confidence and not passed on to any 3rd parties for any reason. Email addresses are used to keep customers up to date with current plans and training, and to occasionally inform you of upcoming services and information that may be of interest to you. If you would no longer like to receive emails from Pawsitive Choices let us know.
Only with consent will your vet be contacted to discuss behaviour modification progress and possible veterinary interventions as they deem appropriate.
Disclaimer
We will not take any responsibility for misinterpretation of advice. Many external factors influence behaviours, and we cannot guarantee our training advice will be successful without controlling of these other factors.
We recommend that all dog guardians have pet insurance including third party liability cover.
Cancelled Classes / Sessions
We reserve the right to cancel training sessions (groups classes, training walks, 121s and workshops) at our discretion. In the unlikely event that we need to do so you will be offered a replacement date. If we cannot reschedule to a date that is convenient to you a full refund will be given.
Digital Media
Photographs, video or digital recordings are taken of dogs in training for, among other things, use in advertising by Pawsitive Choices You (the client) acknowledge that all such images are the property of Pawsitive Choices and give consent, without compensation, to use, reproduce, and alter the images, in print and electronic format (including the internet), either alone or in combination with other texts and graphics.
No photos with children in them will be used without the express consent of their parent / guardian.
